Terms and Conditions

1. The customer agrees to purchase from Kistpay Private Limited, a specific Smartphone(s) selected  from the available models on a mutually agreed price on an installment basis. 

2. The customer hereby undertakes to furnish all documents required by Kistpay Private Limited for  the processing of loan application. 

3. The customer declares that all the information given in the application form is correct and complete  to the best of his/her knowledge. 

4. The customer also hereby authorizes Kistpay Private Limited or its duly appointed agents to contact  and use the information of residence, work, and or reference and to verify any information provided  in this application for the purpose of Device financing which is protected by the Device Lock  Technology.  

5. Kistpay Device Lock Technology is the capability to lock the smartphone device in case the  customer fails to pay installment as per the due date mentioned in payment schedule.  

6. The customer hereby authorizes Kistpay to obtain and verify my information from any credit bureau,  agent, banks, financial institutions, companies, and market for the purpose of credit verification  during the application process and at any time during the life of financing as and when required. 

7. Kistpay Private Limited reserves the right to accept/reject the Smartphone(s) installment  application. 

8. The customer agrees and understands that the financed device is the property of Kistpay Private  Limited until full and final payment has been received by Kistpay Private Limited and the device  IMEI (International Mobile Equipment Identity Number) is released from the Device Lock  Application.  

9. Once the loan application is approved, to complete the process the customer is required to make  a downpayment as per agreed payment plan.. 

10. Customer’s original CNIC along with a copy will be required as an identification proof at the time of  delivery 

11. Down payment and monthly installments will be made as per the designated process via available  payment methods. 

12. Delivery of the product will be subject to availability of stock and prices are subject to change  without notice till the sale of those Smartphone(s). In case, if the desired color is not available,  then the customer will have to choose from the available color option. 

13. Loan tenure is as per the Loan Payment Schedule  

14. In case of any default on the payment of installment(s), the smartphone (hereinafter referred to as  “device”) will be declared as “Stolen”. Kistpay reserves the right to take action including blocking of  the mobile phone across all cellular mobile networks for communication. 

15. Customer also agree to register and subscribe to Kistpay Anti-theft – A smartphone security and  tracking service which blocks the handset for registering on a cellular mobile network upon being  lost or stolen. 

16. The customer agrees to avail smartphone Takaful insurance compulsory with financing via Kistpay,  17. Insurance payment to be collected one time in full (as per the insurance rate mentioned on the  website/loan application) along with the down payment  

17. In case the phone is lost/stolen, Roznamcha is required for insurance claim with phone price up to  PKR 20,000 and proper FIR is required for insurance claim above the given price.

18. Insurance claim will be settled as per the Takaful insurance company policy to Kistpay Private  Limited on behalf of the customer and Kistpay will settle to customer after deducting/settling its  dues. Insurance terms and conditions are mentioned in the customer Insurance policy document.  

19. Prices of Smartphone(s) are subject to change without any prior notice. 

20. Warranty coverage will be available as per the terms and conditions mentioned on the warranty  card. 

21. The customer agrees and understands that the financed device will be blocked via device lock  program/feature as well as from registering on a cellular mobile phone network if the loan/or any  installment payment, is/are NOT made on time The customer will get 2 days grace period from the due date to clear the payment. Incase the customer still does not make the payment the phone will be locked. Once the installment(s) is/are paid, the device will be unlocked.

22. If the customer is unable to repay the loan/installments in any way, his/her name will be reported  to credit bureaus. Furthermore, Kistpay Private Limited reserves the right to initiate any legal action  against this default. Customer can make the payment via provided payment options within the app. Incase the phone is locked the customer will have the option to make payment via the Kistpay App:


Customer will click on the make payment button shown at the top of the screen in the Kistpay App. 

A screen pop up will be displayed on screen containing the bill ID. 

Customer will use that Bill ID to make payment via available payment method.

Once the payment is unlocked in real time.


23. The customer understands that if he/she is unable to repay the installments, the customer, to refrain  from default can submit the device to Kistpay which in turn can be sold to recover the financing  amount in full. 

24. If the customer brick the device (The word “brick“, when used in reference to consumer electronics, describes  an electronic device such as a mobile phone, due to severe physical damage, a serious  misconfiguration and miss use, corrupted firmware, or a hardware problem, can no longer function;  hence, it becomes as technologically useful as a brick), while trying to bypass Kistpay App using  methods including, but not limited to, rooting the device, Customer will be held responsible for damage to  the device caused by such actions and my loan shall become immediately payable to Kistpay and  you will not be entitled to avail any further loans from Kistpay.  

25. If during the term of the financing, the device is stolen, lost, or damaged beyond repair, I will still  be liable to pay the remaining installments.  

26. The warranty terms and its coverage are as mentioned in the warranty card of the smartphone. 

27. Customers need to visit authorized service centers for all warranty claims.  

28. Any complaint about quality of Smartphone(s) purchased or services rendered by the supplier shall  

not affect customers’ obligation to continue paying the monthly installments to Kistpay Private  Limited. 

29. The sale is strictly on an “as is where and is basis” without any responsibility on the part of the  Kistpay for any defect therein and without any warranty relating to the condition or suitability or  efficacy of the Smartphone(s) whether such warranty is expressed or implied by law or recognized  by custom. 

30. Incase of applying for refund, the service fee and processing fee (if charged initially) will be  deducted from the paid amount 

31. Refund will only be applicable if the smartphone is returned within 3 working days from the date of  receiving the smartphone,  

32. The smartphone should be sealed/wrapped in its original condition with package seal intact for  refund processing, Under no circumstance the refund will be processed/given if the phone package  seal is broken/tampered/unwrapped in any way. Kistpay Private Limited reserves the right to reject  the processing of refund. Kistpay decision will be final and binding. 

33. If Refund is approved, the amount (after all deductions where applicable) will only be processed  into customers designated bank account/digital wallet within 15 working days from date of refund  request initiation. 

34. The customer can, at any point in time, pay off the full loan amount.  

35. I hereby undertake that, as of today, none of my immediate relatives or family members is  employed/associated with Kistpay Private Limited. I would provide details to Kistpay in case any of  my family members/relatives are associated with Kistpay Private Limited.

Email: [email protected] 

021-111-111-222 (Whatsapp/Call)

09:30 AM to 5:30 PM  

Monday to Friday